Shipping policy
1. Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
2. Shipping Methods & Time
We ship to addresses in the United States.
- Standard shipping: 5–10 business days after processing
- Transit times vary by location and carrier delays
3. Shipping Costs
Shipping costs are calculated at checkout based on weight, size, and destination.
4. Order Tracking
A tracking number will be sent to your email once shipped.
5. Lost or Damaged Packages
- Report lost/damaged orders within 7 days of delivery
- Email: info@thepeelco.co.nz with order number and details
- We will review and assist with carrier claims
6. Address Issues
Customers are responsible for providing accurate shipping addresses. Additional fees may apply for rerouting or returns due to incorrect addresses.