Shipping policy

1. Order Processing


Orders are processed within 1–3 business days (excluding weekends and holidays).

2. Shipping Methods & Time


We ship to addresses in the United States.

  • Standard shipping: 5–10 business days after processing
  • Transit times vary by location and carrier delays

3. Shipping Costs


Shipping costs are calculated at checkout based on weight, size, and destination.

4. Order Tracking


A tracking number will be sent to your email once shipped.

5. Lost or Damaged Packages


  • Report lost/damaged orders within 7 days of delivery
  • Email: info@thepeelco.co.nz with order number and details
  • We will review and assist with carrier claims

6. Address Issues


Customers are responsible for providing accurate shipping addresses. Additional fees may apply for rerouting or returns due to incorrect addresses.